Terms of Service

1. Acceptance of These Terms

By using this website, contacting ZH Homes, submitting a quote request, calling, texting, emailing, or uploading project images, you agree to these Terms of Service.

If you do not agree with these terms, please do not use the website or submit information through the quote form.

2. Quote Requests Are Not Binding Contracts

Submitting a quote request does not create a contractor-client relationship, does not guarantee availability, and does not create a binding contract.

Any estimate, price range, timeline, or project discussion provided before a written agreement is only preliminary. Final pricing, scheduling, materials, scope, and project terms may change after review, inspection, or further communication.

3. Project Images and Uploaded Content

The quote form may allow you to upload project images. Uploaded images are used to help ZH Homes understand the requested work and respond more accurately.

By uploading images, you confirm that you have the right to share those images and that they are related to the project request.

Please do not upload:

• Images containing IDs, passwords, financial documents, medical documents, or other sensitive information
• Images of people who have not agreed to be included
• Images you do not own or do not have permission to share
• Illegal, harmful, misleading, or unrelated content

4. Website Information

The information on this website is provided for general informational and marketing purposes. ZH Homes tries to keep website information accurate, but does not guarantee that all information is complete, current, error-free, or suitable for every project.

Service descriptions, service areas, availability, project types, and pricing discussions may change without notice.

5. Customer Responsibilities

You are responsible for providing accurate contact information, truthful project details, and relevant project images. You are also responsible for obtaining any needed permission to discuss or request work on a property.

Depending on the project, permits, approvals, HOA rules, landlord approval, property owner authorization, or other requirements may apply.

6. Scheduling, Estimates, and Scope

Any timeframes discussed through the website, by phone, by text, or by email are estimates only unless confirmed in a written agreement. Project schedules may be affected by weather, material availability, site conditions, customer changes, access issues, subcontractor availability, or other factors outside of ZH Homes’ control.

7. No Emergency Services

This website and quote form are not intended for emergency requests. If there is an immediate danger, active leak, electrical hazard, fire, structural emergency, medical emergency, or safety issue, contact the appropriate emergency service or qualified professional immediately.

8. Third-Party Services

This website may use third-party tools for hosting, maps, form processing, analytics, email delivery, or other basic website functions. Third-party services may have their own terms and privacy practices.

9. Prohibited Use

You agree not to use this website to:

• Submit spam, fake inquiries, marketing solicitations, or automated form submissions
• Upload malicious files, code, or unrelated content
• Interfere with the website, form, email system, or connected services
• Misrepresent your identity, project, ownership, or authority to request work
• Use the website for unlawful, abusive, or harmful purposes

10. Limitation of Liability

To the fullest extent allowed by law, ZH Homes is not responsible for indirect, incidental, special, consequential, or punitive damages related to use of this website, inability to use the website, website errors, form delivery issues, delays, or reliance on preliminary website information.

Nothing in these terms is intended to limit rights that cannot legally be limited.

11. Privacy

Use of this website is also covered by the ZH Homes Privacy Policy. The Privacy Policy explains how information submitted through the website may be collected, used, and protected.

Read the Privacy Policy

12. Accessibility

ZH Homes wants the website to be usable by as many people as possible. If you have trouble using the website or quote form, please contact us by phone or text so we can help.

Read the Accessibility Statement

13. Changes to These Terms

ZH Homes may update these Terms of Service from time to time. Updates will be posted on this page with a new effective date.

14. Contact

Questions about these terms can be sent to ZH Homes using the contact information below.